Refund policy

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items sent back to us without first requesting an exchange will not be accepted. 

You can always contact us for any exchange related question at  info@etherea.pk or WhatsApp us at 0309-0877759

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exchangeable items
Certain types of items cannot be exchanged, like custom outfits (such as special orders or personalized articles).
Unfortunately, we cannot accept returns or exchanges on sale items or gift cards.

Refunds

We do not provide refunds.